Contact us - Anri Gifts Singapore

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Whether you have inquiries about our products, need help with an order, or simply want to chat about all things celebratory.

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FAQ's

Frequently Asked Questions

What is the lead time required for customised gifts and favors?

For majority of our customisation gifts, we need a lead time of at least 3 weeks for orders to be fulfilled after design finalisation.

What is the minimum order quantity?

The minimum order quantity (MOQ) differs for each gift curation. Please find the MOQ and lead time indicated in the description of your preferred gift curation.

Can I customise my labels and design for my favors and gifts?

Yes! Our customer success representative will assist you in finalising your design, including customisation of logos, names, text, and more. You can choose from our available designs or submit your own based on the label guide we will send you before we begin production. Additionally, you are welcome to share your image references, or inspirations with us to create a design that perfectly matches your overall theme.

Can I add on packaging to my gifts and favors?

Yes! From drawstring bags to thank you cards, let us know what you are envisioning and we can help you out there.

How do I make an order?

We collaborate closely with our customers at every step of the way from order confirmation to design customisations to ensure exceptional service and reliability.

To leave your inquiry, please click the WhatsApp button at the bottom right corner, and our customer success representative will get in touch with you.

Don't forget to allow for sufficient lead time for any customisation to ensure prompt delivery!

Can I modify my design or order after it's been placed?

We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request, depending on the status of your order.

What payment methods do you accept?

We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayNow, and other secure payment gateways.

Can I deliver straight to my event venue?

Of course - just let us know the details! If there is no concierge available at the location, we highly recommend having the package delivered to a home or office address to ensure it is received successfully.

What are the delivery charges?

We apply a flat $15 delivery charge for all orders under $400. For orders exceeding $400, you get free local delivery! All favours and gifts are carefully packed and come with insured protection against breakages during transit.
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We do not have self-collection available at the moment.